Worldwide Call Centers – Your Outsourcing Experts!
Worldwide Call Centers is dedicated to being an industry leader in both Domestic and International Outsourcing. Many years ago, we outsourced almost exclusively to domestic call centers and these agencies will always be a very important part of our business. However, recent changes in the global economy have opened the door to exciting opportunities in locations such as:
The Philippines South Africa Latin America Asia Pacific Africa Europa India/Pakistan The Middle East
Call Centers in these countries are often able to offer highly educated agents at rates that are significantly lower than the rates of US and Canadian call centers. While US Call Centers are quite competitive on high level applications or on applications that require a non-scripted approach, the international call centers can be excellent choices for applications from Technical Support to Outbound Telemarketing.
Although global outsourcing can be an excellent alternative, there are always risks involved when dealing with international companies in a booming, unregulated industry. If you are looking for a guide to help you harness the power of outsourcing while minimizing the risks,Worldwide Call Centers is Your One Source to Outsource.
January 30th, 2012 at 9:28 pm
Worldwide call centers are really a funny way to listen to others in the world, it can make you laugh.
February 16th, 2012 at 12:56 pm
Many companies have considered using low cost call centers in India, Pakistan, The Philippines, or Eastern Europe. We work with dozens of companies in these countries and they can do a great job on various types of work. However, they aren't a fit for everything. Here are some of the best uses of low cost international call centers:
1.) Outbound with Large Databases – If you are looking for Outbound Telemarketing and have a large, inexpensive database/list, then low cost agencies can be a great fit.
2.) Technical Inbound – If you require Inbound agents with high level technical training, then the locations listed above might be a great fit. The universities in these countries produce massive volumes of skilled labor in engineering and computer science…perfect for technical support or help desk applications.
3.) Simple and/or Repetitive Tasks – This type of work can be a great way to take advantage of the low costs in India, Pakistan or The Philippines. Data Entry, Transcription, Internet Research or simple Inbound or Outbound calls are good examples.
4.) Outbound Tests – Do you have an unproven outbound campaign/idea? Low cost international call centers can be a great place to test for a few thousand dollars.
If you are ready to consider hiring a call center agency, please contact Worldwide Call Centers today at (605) 665-1552!
February 20th, 2012 at 5:59 pm
Aspire Medical Solutions has opened a new division called Aspire EMR Solutions to offer the Allscript MyWay Electronic Health Record Electronic Medical Record and Practice Management System. The best thing about this is that Aspire EMR Solutuions is a Certified Sales Partner. This EMR features intuitive design, intelligent navigation as well as Adaptive Learning. This makes it very easy for the doctor to document their notes quickly. The system is acually intelligent in that each Chief Complaint documented will lead to suggested tests and prodedures for that disease states base on the way you practice medicine.
March 30th, 2012 at 11:58 am
Outsourcing is an essential part of building your business but despite its popularity there is still real confusion about how to do it well. Building an offshore team is just as much work as building a team who work in your country but the benefits come from creating a skilled team at a fraction of the price of the team based in your country so it's worth getting this right.
April 11th, 2012 at 6:26 pm
Phoenix-based GlobalTranz, a transportation management company, is in the fast growth lane.
Plans call for hiring 100 employees for its call center in north Phoenix as the company has begun construction on an additional 75,000-square-foot office at 5415 E. High Street, Phoenix.